The House of Adorne / Policy version v1
Terms &
Conditions
A few clear details to help you shop with confidence, from placing an order to caring for the pieces you choose.
Effective 1 October 2026
Using the Adorne storefront
These Terms & Conditions apply when you browse or use The House of Adorne website, create an account, or place an order with us.
By accessing or using our website, or by placing an order, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or place an order.
You may browse our website without creating an account. If you choose to create an account, you are responsible for providing accurate information and keeping your account secure. You must not use another person’s account, misuse the website, or interfere with its normal operation.
Products, prices and orders
We take care to present our product descriptions, materials, images, colours, prices and availability as accurately as possible. However, colours and appearance may vary slightly due to lighting, photography and individual screen settings. Handcrafted pieces and products made with natural materials may also have small variations, making each piece slightly unique.
All products are subject to availability. Adding an item to your cart does not reserve it or guarantee that it will remain available.
Prices are displayed in Indian rupees (₹). The product price, applicable delivery charges and final amount shown at checkout will apply to your order. Prices may change from time to time, but changes will not affect orders that have already been confirmed.
If we discover an obvious pricing, stock or product-information error after an order is placed, we may contact you to correct the issue or cancel the affected item and provide an appropriate refund.
An order is confirmed once checkout and payment have been successfully completed. We reserve the right to cancel or refuse an order where we reasonably suspect fraud, misuse of the website, payment issues or a violation of these Terms.
Payment, shipping, cancellation, return, exchange and refund conditions described in these Terms form part of your purchase.
Shipping and delivery
A shipping fee of ₹99 applies to orders below ₹999. Orders of ₹999 or more qualify for free standard shipping within India. The applicable shipping fee will be shown at checkout before payment.
Processing:
Orders are normally processed, quality-checked and dispatched within 1–2 business days after the order is confirmed.During sales, festive periods or other high-volume periods, processing may take slightly longer.
Delivery:
Standard delivery usually takes approximately 5–7 business days after dispatch, depending on the delivery location and courier availability. Delivery timelines are estimates and may be affected by holidays, weather, courier delays, serviceability issues or other circumstances outside our reasonable control.
If you require express delivery, please contact us through WhatsApp or Instagram before placing your order. Express delivery is subject to availability for your PIN code and may involve an additional charge.
Order tracking:
Once your order has been dispatched and tracking information becomes available, the tracking details will be shared with you so you can follow the shipment.
Delivery details:
Please ensure that your name, delivery address, PIN code and contact number are correct before placing your order. Incorrect or incomplete delivery information may result in delays or additional shipping charges.
If delivery cannot be completed because the recipient is unavailable, the address or contact details provided are incorrect or incomplete, or the parcel is refused at delivery, the shipment may be returned to us by the courier.
If you would like the order to be shipped again, additional shipping or re-delivery charges may apply.
If an order is returned to us due to an unsuccessful delivery, any refund, where applicable, may be processed after deducting shipping, return-to-origin (RTO), or other courier charges incurred by us.
If the delivery failure was caused by an error on our part or by an issue directly attributable to the courier, we will assist you with an appropriate resolution.
Customers are requested not to accept packages that are visibly damaged, opened or tampered with at the time of delivery. If you notice any such issue, please contact Adorne as soon as possible with the relevant order details.
Returns, refunds and exchanges
Change-of-mind returns:
We do not accept returns or exchanges simply because you changed your mind, no longer want the item, or selected the wrong product, size or variant.
Sale, promotional and discounted items are also not eligible for change-of-mind returns or exchanges. This does not affect any rights or remedies available to you under applicable consumer law.
Damaged, defective or incorrect items:
Every Adorne item is checked before dispatch. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order details, clear images of the issue, and one continuous video showing the sealed package being opened. The video should show the package and item clearly so we can review the claim.
What is not considered a defect:
Minor differences in colour caused by lighting, photography or screen settings, and small variations in measurements, texture, finish or appearance that are normal for the particular product, will not generally be considered defects.
Normal wear and tear, scratches or damage caused after delivery, accidental damage, improper use or storage, or failure to follow the care instructions provided with the product are also not considered manufacturing defects.
This does not apply where the product materially differs from its description, advertised characteristics or any specific guarantee made by Adorne.
After reviewing a claim, Adorne will determine an appropriate remedy based on availability. This may be a repair, replacement, store credit or refund. If we approve a refund, we will process it within 3–5 business days after receiving and checking the returned item. Your payment provider may take additional time to show the funds in your account.
Nothing in this section limits a remedy or right that applies under mandatory consumer protection law.
Jewellery use and care
Follow the care guidance supplied with each product. Stop wearing a piece if it causes irritation. Product descriptions may identify materials and quality characteristics, but they are not medical advice or a guarantee that every person will avoid sensitivity.
Our content
The storefront, Adorne branding, product photography, text and design are owned by or licensed to The House of Adorne. You may use them to browse and shop for personal use. Reproducing or commercially using this content requires our permission.
Responsibility
Nothing in these Terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of the storefront, and our responsibility for a purchased product is limited by applicable consumer law.
Changes and governing law
We may update these Terms as the storefront or our services change. If a material update requires renewed acceptance, we will ask before you continue using your account.
These Terms are governed by the laws of India. Subject to applicable consumer rights, courts with jurisdiction in Kerala will have jurisdiction over disputes.
Contact us
Questions about these Terms or an order can be sent to The House of Adorne through the WhatsApp contact linked in the storefront footer.